Here's a quick guide to understanding your order status—it's simple and super helpful! Dive in to get clear insights on where your order stands and what each stage means. Check it out and keep track of your order's journey with ease.

Thank you for placing your order with us! Just a heads-up, payment hasn't been made yet, so we'll start processing as soon as it's received. If you're using ZipMoney, it might take 2-3 business days for the payment to go through. We appreciate your patience and can't wait to get your order ready!

Great news! Your order is now being processed by our Warehouse Team. To ensure you get everything as quickly as possible, we might ship from different locations, which could mean multiple packages. But don't worry, you'll only pay one flat shipping fee.

Your order is now being packed and prepared for dispatch by our Warehouse Team. It won't be long before it's on its way to you.

Part of your order has been dispatched from our warehouses. To ensure you receive everything as soon as possible, some items are coming from different locations. Thanks for your patience and for shopping with us!

Your entire order has been dispatched from our warehouses. We've sent you an email with tracking details—just a heads-up, it might take up to 24 hours for the tracking numbers to activate. Thanks for choosing us and happy tracking!

All our products come with a delivery timeframe to ensure you know when to expect your order. This timeframe takes into account the location of the warehouses—domestic or international—where your items are stored. It's designed to ensure our team can pick, pack, and dispatch your products as efficiently as possible. Thanks for shopping with us!

Can I check the status of my order online?

Absolutely! Just log into your online account to see where your order's at. If you hit a snag logging in or have any queries, feel free to ring us at 1300 53 4327 or drop us an email at support@legear.com.au. We’re here to help!

Hey there! Our main warehouse is in Thomastown, Victoria. However, since not all our online products are stored there, we don’t have a click-and-collect option. Sorry about that!

Absolutely! Just log into your online account to see where your order is at. If you hit a snag logging in or have any queries, feel free to ring us at 1300 53 4327 or drop us an email at support@legear.com.au. We’re here to help!

We’re all about keeping things smooth and secure, so for online orders, we accept Visa, Mastercard, Amex, Zip Pay, or Zip Money. Direct/wire transfers aren't an option, unfortunately.

We totally get it when plans change. If you catch us before your order is processed, we’ll do our best to help. But once it’s in motion, changing or cancelling might not be possible. If items have shipped, we might need to charge a fee if we can recall the package.

Sometimes, we can’t snag everything on your list. It’s a bummer, but it happens. We’ll shoot you an email ASAP and get that refund rolling. Look for it in your account within 3-5 business days. If you used a buy now, pay later service, no worries—we’ll sort it out with them too.

How did this go down?

Our goal is to source your items from multiple warehouses to ensure you get what you need. If we can’t locate a specific item, we’ll notify you and issue a refund for the missing pieces.

Sometimes stock just isn’t there, or items get a little bruised on their way to you. If that’s the case, snap some pics and share them with us. Also, if delivery attempts fail despite a correct address, that could trigger a cancellation.

Our stock is always in play, like a game of musical chairs. If you spot it online, another warehouse might’ve restocked or the inventory is updating.

Great question! Every product on our website comes with a delivery timeframe. We aim to stick to these, but sometimes a rush of orders might cause a slight delay. If you're ever wondering about your order's status, don't hesitate to reach out to our Customer Service Team. We’re here to help!

We use Australia Post and StarTrack. Just a heads up, tracking numbers might take up to 24 hours to show up on the carrier’s website.

We’re working on it! Right now, express shipping isn’t available, but we’re aiming to bring this option to you soon.

All orders shipped within Australia are charged a flat rate of AU $14.99. If your order is over $300, shipping is free. 

If your order is dispatched from multiple locations, don't worry—there are no extra shipping fees.

At this time, we aren’t offering shipping to New Zealand. However, we’re actively working on bringing this option back in the near future! Stay tuned for updates.

Absolutely! Just log into your online account to see where your order's at. If you hit a snag logging in or have any queries, feel free to ring us at 1300 53 4327 or drop us an email at support@legear.com.au. We’re here to help!

We encourage you to thoroughly review our return guidelines before making your purchase. If you need to return an item, here’s how it works:

• Returns/Refunds Eligibility
• Refunds are available for items that meet the following criteria:

The item is unused and in new, resellable condition.

It shows no marks, scuffs, dirt, pet hair, stains, or strong odours.

All original packaging, parts, accessories, and manuals are included and intact.

The return is received within 30 days of delivery.

• Change of mind? Returns for reasons such as style or colour preferences are not accepted.

No Direct Exchanges

• We no longer process direct exchanges. Instead, you’ll receive a refund for eligible returns. After that, you can place a new order on our website for the item you’d like.

1. Return Authorisation

• Before sending any items back, email support@legear.com.au for return or exchange approval.
• Returns sent without prior authorisation will not be accepted and will be returned to you at your expense.

2. Refunds 

3. Reordering Made Simple

• After your refund has been processed, you can place a new order for the product you want.

Your rights are important to us. All products come with guarantees that cannot be excluded under Australian Consumer Law. If an item has a major fault or isn’t of acceptable quality, you’re entitled to a refund.

While most repairs are handled directly by the manufacturer, we’ll assist in managing the process for you wherever possible. Here’s what you need to know:

• Some faulty items may not be repairable, in which case a refund will be offered.
• Manufacturer Warranty Periods & Repairs:
• LEGEAR has no control over manufacturer repair periods or the availability of replacement goods.
• We’ll do everything we can to ensure your case is handled efficiently and that you’re kept informed throughout the process.
• Direct Returns to Manufacturers:
• If you choose to return goods directly to the manufacturer, LEGEAR cannot be held responsible for repair times or communication issues.

For assistance with a warranty claim, email support@legear.com.au if your purchase was made online. For in-store purchases, please contact the store directly.

We’re here to make sure your returns or warranty claims are handled with care and speed. Should you have any questions, our team is just an email away at support@legear.com.au.

Thank you for choosing LEGEAR. Your trust means everything to us, and we’ll continue doing all we can to provide a positive shopping experience