Here's a quick guide to understanding your order status—it's simple and super helpful! Dive in to get clear insights on where your order stands and what each stage means. Check it out and keep track of your order's journey with ease.

Thank you for placing your order with us! Just a heads-up, payment hasn't been made yet, so we'll start processing as soon as it's received. If you're using ZipMoney, it might take 2-3 business days for the payment to go through. We appreciate your patience and can't wait to get your order ready!

Great news! Your order is now being processed by our Warehouse Team. To ensure you get everything as quickly as possible, we might ship from different locations, which could mean multiple packages. But don't worry, you'll only pay one flat shipping fee.

Your order is now being packed and prepared for dispatch by our Warehouse Team. It won't be long before it's on its way to you.

Part of your order has been dispatched from our warehouses. To ensure you receive everything as soon as possible, some items are coming from different locations. Thanks for your patience and for shopping with us!

Your entire order has been dispatched from our warehouses. We've sent you an email with tracking details—just a heads-up, it might take up to 24 hours for the tracking numbers to activate. Thanks for choosing us and happy tracking!

All our products come with a delivery timeframe to ensure you know when to expect your order. This timeframe takes into account the location of the warehouses—domestic or international—where your items are stored. It's designed to ensure our team can pick, pack, and dispatch your products as efficiently as possible. Thanks for shopping with us!

Can I check the status of my order online?

Absolutely! Just log into your online account to see where your order's at. If you hit a snag logging in or have any queries, feel free to ring us at 1300 53 4327 or drop us an email at support@legear.com.au. We’re here to help!

Hey there! Our main warehouse is nestled in Thomastown, Victoria. However, since not all our online goodies are stored there, we don’t have a click-and-collect option. Sorry about that!

Absolutely! Just log into your online account to see where your order's at. If you hit a snag logging in or have any queries, feel free to ring us at 1300 53 4327 or drop us an email at support@legear.com.au. We’re here to help!

We’re all about keeping things smooth and secure, so for online orders, we accept Visa, Mastercard, Amex, Zip Pay, or Zip Money. Direct/wire transfers aren't an option, unfortunately.

We totally get it when plans change. If you catch us before your order is processed, we’ll do our best to help. But once it’s in motion, changing or cancelling might not be possible. If items have shipped, we might need to charge a fee if we can recall the package.

Sometimes, we can’t snag everything on your list. It’s a bummer, but it happens. We’ll shoot you an email ASAP and get that refund rolling. Look for it in your account within 3-5 business days. If you used a buy now, pay later service, no worries—we’ll sort it out with them too.

How did this go down?

Our mission is to find your items from up to three different warehouses. If we strike out, we’ll let you know and process the refund for the missing pieces. If more than half your order couldn’t be fulfilled, your delivery fee will also be refunded.

Sometimes stock just isn’t there, or items get a little bruised on their way to you. If that’s the case, snap some pics and share them with us. Also, if delivery attempts fail despite a correct address, that could trigger a cancellation.

Our stock is always in play, like a game of musical chairs. If you spot it online, another warehouse might’ve restocked or the inventory is updating.

Great question! Every product on our website comes with a guaranteed delivery timeframe. We aim to stick to these, but sometimes a rush of orders might cause a slight delay. If you're ever wondering about your order's status, don't hesitate to reach out to our Customer Service Team. We’re here to help!

We use Australia Post and Toll Ipec. If you're in New Zealand, your order will travel via DHL. Just a heads up, tracking numbers might take up to 24 hours to show up on the carrier’s website.

We’re working on it! Right now, express shipping isn’t available, but we’re aiming to bring this option to you soon.

For orders within Australia, we have a flat rate of AU $14.99. If you’re in New Zealand, it’s a flat rate of AU $24.99. No extra charges for multiple shipments, even if your order comes from different locations. Easy and straightforward—just how shipping should be!

We hope this helps clear things up! If you have more questions, don’t hesitate to reach out. We’re here for you!

Absolutely! Just log into your online account to see where your order's at. If you hit a snag logging in or have any queries, feel free to ring us at 1300 53 4327 or drop us an email at support@legear.com.au. We’re here to help!

We're happy to offer exchanges or store credit for items ordered in the wrong size or colour, if they're in as-new condition, within 30 days of receiving them. Just make sure they're in original packaging with tags attached. To start your return please contact us via email at support@legear.com.au for your return/exchange to be approved. Any returns that arrive at our warehouse without previous email authorisation will not be accepted and will be returned back to the sender at their expense.

Once return is authorised, please send to:

LEGEAR Australia Returns
C/- ADA Warehouse
1 Equator Road
Thomastown 3074 VIC

AU $14.99 reshipping fee applies for exchanges. Please remember, items must be purchased from LEGEAR and all returns are subject to assessment. Our products come with guarantees under Australian Consumer Law, ensuring you get a replacement or refund for any major failure.

Oh no, received something damaged? No worries! Just reach out to our Customer Service Team within 72 hours of getting your package. You can call us at 1300 53 4327 or email support@legear.com.au. We’ve got your back with insurance for such hiccups, and we’ll make sure you get a new, shiny replacement. We’ll even send you an Australia Post reply paid sticker, so sending it back is on us! Once we have the damaged item, we’ll swiftly get your replacement on its way.

Uh-oh, was your return package sent back? Here’s why that might happen:

1. You might have forgotten to include the completed Returns & Exchange Form. This helps us process exchanges, store credits, and refunds smoothly and quickly. For more details, check our Returns & Exchange Policy or get in touch with us at 1300 53 4327 or support@legear.com.au.
2. The returned items might not align with our Returns & Exchange Policy terms. Again, you can refer to our policy or reach out to us for more info.

We hope this clears things up! If you have any more questions, we’re just a call or email away and ready to help

Oops, got the wrong item? Let’s sort that out! Contact our Customer Service Team within 72 hours of receiving it. Call us at 1300 53 4327 or shoot an email to support@legear.com.au. We’re here to fix the mix-up pronto!