Melbourne Store Closure FAQs

Q1. Why is the store closing?

After many meaningful years, we’ve made the tough decision to close our LEGEAR physical store so we can focus solely on our online platform. 

This strategic move is being undertaken to allow our team to focus on the whole of Australia via our new online systems and support the extensive supply activities we undertake with numerous Government & Commercial entities. The shift from POS to Online mirrors the requirements & expectations set by our marketplace & customers, who have steadily shifted from purchasing in-store to online over the last decade or so 

By doing this, we’ll be able to serve you more efficiently, no matter where you are. We’re incredibly grateful for all the wonderful support you’ve given us over the years, and while our physical doors are closing, we’d love to welcome you online at www.legear.com.au!

Q2. When is the last day the store will be open?

Our final day of operation will be 14^th April. Until then, we’re hosting a Closing Sale from 28^th March to 14^th April. Don’t miss this chance to shop in-store one last time with 25% off storewide and 40% off discontinued gear!

Q3. Will online orders still be fulfilled during the closure period?

Absolutely! Our online store at www.legear.com.au will remain fully operational throughout and after the store closure. We’ll ensure that your online shopping experience remains seamless and convenient.

Q4. Can I get a price adjustment on an item I recently bought if it goes on sale during the clearance?

We understand this question comes up often during sales, and we recommend reaching out directly to our customer service team at support@legear.com.au to see how we can assist you with your query.

Q5. What is happening to the LEGEAR brand? Will there be other stores opening in the future?

This isn’t goodbye for LEGEAR! While we’re closing our physical store, we’re continuing to grow and evolve online. Our focus is now on creating an even better shopping experience at www.legear.com.au. At this time, we don’t have plans for new physical stores, but we’re committed to bringing you the best through our online platform.

Q6. What about my in-store credit/gift card?

Your in-store credit and gift cards are completely safe! They can continue to be used in-store until the closure date and online afterward without any expiry. We want to ensure your experience remains seamless during this transition. For any further questions, please contact our customer service team at support@legear.com.au.

Q7. How do I return or exchange an item I bought in-store?

We’ll continue accepting returns and exchanges for eligible items in-store until 14^th April. After the store closes, you’ll be able to manage eligible returns through our website. Our customer service team will be available to assist you if there are any issues at support@legear.com.au.

Q8. What if the item I want to return was a final sale?
We kindly remind you that all items marked as final sale from the store closing sale are non-refundable and not eligible for return, in line with our store policy. We truly appreciate your understanding and are here if you have any questions about your purchase. If the item is faulty or within the warranty period, please contact us on support@legear.com.au to organise a return and credit. 

Q9. I have a promo code or discount voucher. Can I still use it before the store closes?

Yes, promo codes and discount vouchers are still valid and can be used either in-store (until14th  April) or online at www.legear.com.au. Make sure to redeem them before the expiry date!

Q10. What happens to the warranty on items I purchased?
Your peace of mind is important to us. Please know that all warranties on products you’ve purchased from us remain valid. You can refer to the warranty documentation provided with your item for guidance on initiating a claim. If you have further questions, please contact our customer service team at support@legear.com.au.”

Q11. If I have questions about a product I purchased, who can I contact for support?

If you need assistance with a product, feel free to reach out to us at support@legear.com.au. You can also contact the manufacturer directly if it’s related to warranty claims or product-specific concerns.

Q12. Are there alternative stores or retailers where LEGEAR products will be available in the future?

While we’re focusing on our online store, you’ll continue to find an amazing lineup of LEGEAR products on www.legear.com.au. This is the best way to explore all that we have to offer.

Q13. Can I still sign up for newsletters or updates about LEGEAR after the closure?

Yes! We’d love to keep in touch. You can sign up for our newsletter on our website to stay updated on new products, special offers, and more.

Q14. Is there a chance the store might reopen at a later time?

While we don’t have plans to reopen a physical store now, we’re excited about this new chapter of serving you through our online platform. Your continued support ensures LEGEAR remains strong, wherever we are.

Q15. How will LEGEAR keep customers updated during and after the transition?

We’ll share updates through our website, newsletters, and social media channels. Be sure to follow us and sign up for emails to stay in the loop about everything LEGEAR. If you have any questions at all, please don’t hesitate to reach out to us at support@legear.com.au.

Thank you for being part of our story. We’re so grateful for your loyalty and can’t wait to continue serving you online!