Refund policy
Returns & Refunds Policy
At LEGEAR, we’re committed to making your shopping experience as seamless as possible and ensuring you’re supported every step of the way. Please take a moment to read through our Return & Exchange Policy for clear guidance on what to expect.
How Do I Return Products?
We encourage you to thoroughly review our return guidelines before making your purchase. If you need to return an item, here’s how it works:
- Returns/Refunds Eligibility
- Refunds are available for items that meet the following criteria:
- The item is unused and in new, resellable condition.
- It shows no marks, scuffs, dirt, pet hair, stains, or strong odours.
- All original packaging, parts, accessories, and manuals are included and intact.
- The return is received within 30 days of delivery.
- Change of mind? Returns for reasons such as style or colour preferences are not accepted.
- We no longer process direct exchanges. Instead, you’ll receive a refund for eligible returns. After that, you can place a new order on our website for the item you’d like.
Returns and Refunds Process
To ensure your return is accepted and processed smoothly, here’s what to do:
- Return Authorisation
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- Before sending any items back, email support@legear.com.au for return or exchange approval.
- Returns sent without prior authorisation will not be accepted and will be returned to you at your expense.
- Refunds
- Once we receive the item and confirm it meets the above criteria, a refund will be issued promptly.
- Reordering Made Simple
- After your refund has been processed, you can place a new order for the product you want.
Consumer Guarantees
Your rights are important to us. All products come with guarantees that cannot be excluded under Australian Consumer Law. If an item has a major fault or isn’t of acceptable quality, you’re entitled to a refund or replacement.
Warranty Returns
While most repairs are handled directly by the manufacturer, we’ll assist in managing the process for you wherever possible. Here’s what you need to know:
- Some faulty items may not be repairable, in which case a replacement, store credit, or refund will be offered.
- Manufacturer Warranty Periods & Repairs:
- LEGEAR has no control over manufacturer repair periods or the availability of replacement goods.
- We’ll do everything we can to ensure your case is handled efficiently and that you’re kept informed throughout the process.
- Direct Returns to Manufacturers:
- If you choose to return goods directly to the manufacturer, LEGEAR cannot be held responsible for repair times or communication issues.
For assistance with a warranty claim, email support@legear.com.au if your purchase was made online. For in-store purchases, please contact the store directly.
A Commitment to Excellence
We’re here to make sure your returns or warranty claims are handled with care and speed. Should you have any questions, our team is just an email away at support@legear.com.au.
Thank you for choosing LEGEAR. Your trust means everything to us, and we’ll continue doing all we can to provide a positive shopping experience.